- FAQs - Hugo Global Express
ALL GOODS DELIVERED TO OUR SERVICE CENTRES ARE DULLY PROCESSED AND SHIPPED. WE DON’T ACCEPT GOODS WITHOUT RECEIVER’S PHONE NUMBER AND NAME. IN CASE OF ANY LOSS WE WILL REFUND. TERMS AND CONDITION APPLY.
IN CASE OF LOOSE OR DAMAGE, WE WILL REFUND ONLY 30% OF THE ORIGINAL COST. REFER TO OUR TERMS AND CONDITION FOR MORE UPDATE.
WE DO EVERYTHING POSSIBLE WITHIN OUR REACH TO DELIVER GOODS AT THE EXPECTED DELIVERY TIME. FOR DOMESTIC DELIVERY AND INTERNATONAL DELIVERY, WE WILL NOTIFY YOU ON ANY CHANGE IN DELIVERY TIME.
FOR INTERNATIONAL DELIVERY, ALL GOODS DELIVERED ARE PREOPERLY RECORDED. AFTER DELIVERY, RECEIVER’S PROFILE IS UPDATED ON DAILY BASIS ON THE WEBSITE. AFTER RECEIVING ANY PACKAGE, THE RECEIVER IS SENT SMS NOTIFICATION.
THE PRICE ON OUR WEBSITE IS THE BASIC PRICE. IF THERE IS ANY CHANGE IN PRICE, YOU WILL BE NOTIFIED. THE INVOICE WE SEND TO YOU IS AN ESTIMATE. ALL GOODS ARE PROPERLY CHECKED ON ARRIVAL AND THE SENDER AND RECEIVER ARE DULLY INFORMED IF THERE IS ANY CHANGES.
EVERY PROCESS ON OUR WEBSITE ARE AUTOMATICALLY LINKED WITH EMAIL ALERT. IF YOU DON’T RECEIVE EMAIL ALERT KINDLY CONTACT THE CUSTOMER SERVICE.
YOU CAN TRACK ALL PARCEL OR PACKAGE ON WEBSITE. THEN YOU CAN KNOW EXACT LOCATION OF YOUR GOODS.